Warranty & Return Policy
Warranty & Returns:
Qlife Hydrogen Solutions provides warranty to the original purchaser that your Qlife device you purchased shall be free from defects in materials and workmanship under normal use for a period of time from the date of delivery of your purchase receipt. See table below for warranty periods various products
Each product includes a specific prorated warranty guide. For detailed information, click on a product below. Here is a brief overview of what may void or is not covered under warranty please refer to your product’s specific warranty guide for complete details:
Hydrogen Water Bottle & Pitchers Warranty Table
| Product Name | Qcup Touch | Qcup Max | Qcup H2 Alpha | H2 Hydrate Pitcher |
|---|---|---|---|---|
| Image |  |  |  | |
| Warranty Years | 1 | 1 | H2 Alpha Base Generator (3 Years Coverage) 7.83Hz Lid (1 Year) | 1 |
| Repair Options | No | Yes | Yes | Yes |
| Parts Available | No | Yes | Yes | Yes |
| Notes | More Details Below |
H2 Respire Inhalation Generator Warranty Table
| Product Name | H2 Respire 150 | H2 Respire 1000 |
|---|---|---|
| Image |  |  |
| Warranty Years | 1 | 1 |
| Repair Options | Yes | Yes |
| Parts Available | Yes | Yes |
| Notes |
Other Qlife Hydrogen Devices Warranty Table
| Product Name | Qspa Hydrogen Bath | Qmist Hydrogen |
|---|---|---|
| Image |  |  |
| Warranty Years | 1 | 1 |
| Repair Options | Yes | Yes |
| Parts Available | Yes | No |
| Notes |
Other Qlife Products Warranty Table
| Product Name | Vibe Facial Cleaning System | Ion Clean Sanitizing Spray |
|---|---|---|
| Image |  |  |
| Warranty Years | 1 | 1 |
| Repair Options | Yes | Yes |
| Parts Available | No | No |
| Notes |
Warranty Applies
IN the event that your Qlife device is defective under normal use and it is under the valid warranty period. Qlife will (1) repair the product using refurbished or new replacement parts at no charge, or (2) exchange the product with a new or refurbished product. This Limited Warranty is valid only in the jurisdictions where the Qlife products are sold by Qlife official websites or through Qlife’s authorized reseller or agent. Distributors may have different warranty policies due to their local jurisdiction.
Any replacement parts/products will have a warranty for the remainder of the original warranty period or thirty (30) days, whichever is longer.
Limitations & Exclusions
The limited warranty only applies to products that are original manufactured by Qlife or purchased from Qlife’s official website or authorized Qlife resellers and agents, in which the product has authentic “Qlife” trademark and identification mark.
Limited Warranty does not apply for 1.) Products that are not authentic Qlife products. 2.) Products that are copied or knocked Qlife products. 3.) Original purchase receipt can not be provided by the original buyer. 4.) Lithium batteries. 5.) Products that are misused, damages caused by accidents and nature disasters, products under normal tears and wears, and bad water quality such causing calcium buildups and damage to the devices. 6.) Products that have been modified by non-Qife representatives or agents. 7.) Damages caused by wrong electrical voltage or plugs. The limited warranty is void when product is returned with non-original packaging and accessories, or any alteration or modification on the product(s).
Applying for Warranty
To claim a warranty, please email us at support@qlifetoday.com with proof of purchase receipt, product serial number, and any pictures or videos of the defective issues. To return a defective product, you must be approved and obtain an RMA (Return Merchandise Authorization) number from our customer service team.
Purchased Directly from Qlife: Submit a Warranty Claim to Qlife Official Website
Purchased from a Retailer/Distributor: Register Your Product or Contact the Qlife Retailer/ Distributor
It is Buyer’s responsibility to package the product with protectives and in its original packaging when shipping back. Buyers will be responsible for the shipping cost to return the defective product for any warranty claim. Qlife has the right to reject warranty returns/claims that are damaged or lost during shipping. For more information, please contact us here
Implied Warranty
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY.
Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Limitation of Damages
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, QLIFE SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, EVEN IF QLIFE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL OR EQUITABLE THEORY. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Return Policy 100%
If you purchased a product from our website (www.qlifetoday.com) and are not happy with it, you may return it for a 100% refund of the product purchase price within 30 days from the date of your purchase receipt and returns must meet the following conditions:
1.) Product must be unused for hygiene purposes.
2.) Product must be in its original packaging using equal or more packaging protection as when the product was received.
3.) All accessories must be included in new condition and with its original wrapping.
4.) Buyer is responsible for the return shipping cost.
5.) Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable.
If any of these conditions are not met, a 15% restocking fee may be induced to cover any damages or losses from the return of the product
For returns, please email us at support@qlifetoday.com includes proof of purchase and product serial number. Original shipping costs are not refunded and customers are responsible for return shipping costs.
Once the items have been received by our team we will inspect the return items. IF there are any damages to the product or missing items, Qlife Hydrogen Solution retains the right to either refuse delivery of such return or charge you a restocking fee of 15% of the original price of the product and or the retail value of the missing accessories.
Once qualified Qlife Hydrogen Solutions will issue a refund, less than the shipping cost and any taxes. It can take up to 2-4 weeks for the banks to process your return once we receive the items back.
*CUSTOMS DUTIES & TAX NOTICE
International orders are subject to duties, customs, and value added taxes which are not reflected in our prices. The recipient will be responsible for paying these charges upon receipt of your order, at full price, including free gifts with purchase, buy one get one free item, and discounted pricing. Check with your local customs office for those charges. Some countries may be assessed an additional handling fee for brokering these payments prior to delivery within that country.
Qlife is not responsible for any customs, duties or import fees (US/GST/VAT) associated with receiving your order. In the event that the customs duties are not paid for and the goods are shipped back, any return shipping fees will be the responsibility of the recipient.
Qcup H2 Alpha Limited Lifetime Warranty (3 Year H2 Base Generator Coverage)
Peace of Mind for Your Qlife Hydrogen Water Generator Experience
Thank you for choosing the Qcup H2 Alpha, the most advanced hydrogen water bottle designed to elevate your hydration and wellness. At Qlife Hydrogen Solutions, we take pride in the craftsmanship and reliability of every product we make. That’s why your Qcup H2 Alpha is backed by our Limited Lifetime Warranty — with 3 year coverage on the Base hydrogen generator — so you can sip, hydrate, and thrive with complete confidence.
What Our Limited Lifetime Warranty Covers
We warrant the Qcup H2 Alpha against defects in materials and workmanship under normal use for a limited lifetime of the original purchaser. The base hydrogen generator which is the heart of the product is protected for three (3) years and the Schumanns Resonounce 7.83Hz Lid is protected with a one (1) year warranty from the date of purchase.
If your bottle experiences a defect due to manufacturing issues, Qlife Hydrogen Solutions will, at our discretion, repair or replace the defective unit or components free of charge.
Covered Under Qlife Protection Warranty
- Manufacturing or material defects
- Base hydrogen generator issues (within 3 years)
- Electrical or functional defects not caused by misuse.
- 1 full replacement of the H2 base generator unit: Get up to one complete replacement within your coverage period. No guesswork. No fine print.
- No proration, no stress: Just fast, friendly support when you need it most.
- Qlife Protection provides full coverage for the same product purchased. Please note that shipping costs and any international fees are not included in this coverage.
Warranty Schedule for Limited Warranty Policy
| Year of Warranty | Warranty Coverage % | Notes |
|---|---|---|
| 1 | 100% | Full Coverage excludes shipping costs |
| 2 | 75% | Buyer only needs to pay 25% of purchase price. Excludes shipping costs |
| 3 | 50% | Buyer only needs to pay 50% of purchase price. Excludes shipping costs |
Here is how the warranty claims works:
For example: If you purchased the H2 Alpha for $269 USD
Year 1: Full coverage and replacement of base generator unit.
Year 2: You will only need to pay 25% of the product price
Meaning you pay only $269 x 25% = $67.25.
Then you will receive a full replacement H2 base generator unit.
Year 3: You will only need to pay 50% 269 x 50% = $134.50
*Shipping the product back to our service center is the buyers responsibility.
What’s Not Covered in the Limited Lifetime Warranty
This warranty does not cover:
- Normal wear and tear (scratches, discoloration, or cosmetic fading)
- Accidental Damage from misuse, over twisting, drops, neglect, or impact
- Unauthorized repairs, modifications, or disassembly
- Water damage due to improper sealing or over-submersion
- Consumable parts such as gaskets, O-rings, or filters
- Use with non Qlife accessories, adapters, or power cables
- Staining or exposure to sunlight, harsh chemicals or elements, cold or freezing temperatures, or water damage
- Damage caused intentionally or through negligence
- Results from aftermarket testing meters or blue reagent drops are not accepted for warranty evaluation, as these methods cannot accurately measure hydrogen levels. Hydrogen levels
How to Make a Warranty Claim
We’ve made it simple to get support when you need it.
Step 1: Gather your proof of purchase (receipt or order confirmation).
Step 2: Write a short description of the issue.
Step 3: Take photos or videos showing the defect (if applicable).
Step 4: Contact our team by filling out our contact form here: https://qlifetoday.com/contact-us/ or email us your questions at support@Qlifetoday.com
Once we receive your request, our team will review it and arrange a repair, replacement, or refund according to the warranty terms.
Limitations and Exclusions
This warranty limited lifetime warranty of three (3) years applies only to authentic Qcup H2 Alpha devices purchased directly from Qlife Hydrogen Solutions or authorized resellers. Qlife reserves the right to determine whether a product qualifies for warranty coverage. Any repaired or replaced product remains covered under the original warranty. This warranty provides you with specific legal rights, which may vary by jurisdiction.
*CUSTOMS DUTIES & TAX NOTICE
International orders are subject to duties, customs, and value added taxes which are not reflected in our prices. The recipient will be responsible for paying these charges upon receipt of your order, at full price, including free gifts with purchase, buy one get one free item, and discounted pricing. Check with your local customs office for those charges. Some countries may be assessed an additional handling fee for brokering these payments prior to delivery within that country.
Qlife is not responsible for any customs, duties or import fees (US/GST/VAT) associated with receiving your order. In the event that the customs duties are not paid for and the goods are shipped back, any return shipping fees will be the responsibility of the recipient.
